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X-1 FBO Customer Alerts: Keep your team on track
March 1, 2021
Alerts work as pop-ups whenever users schedule a request or create an invoice for their customers
At an FBO there is always something going on: staff bringing out luggage carts for the passengers checking in, while the desk staff greet them and locate their flight. Out on the ramp, an aircraft getting serviced, others arriving on the tarmac and some others being moved around the hangars. FBO operations are fast-paced and to provide quality customer experience can be challenging in the middle of a busy day. So, how can X-1FBO make your work easier?
X-1FBO was thought to help manage FBO operations and provide valuable customer service. When it comes to keeping your team on track, there is one ally for X-1 users: Customer Alerts. These can help improve customer experience and keep the front desk staff informed of a customer's needs, habits, or requests.
Alerts work as pop-ups whenever users schedule a request or create an invoice for their customers.
Customer alerts allow staff to be proactive, a quality pilots and passengers appreciate since there’s always another destination waiting. With alerts, your team will know ahead of time if the customer has a credit card on file to pay for the services provided, or if there are specific requirements that amend past issues (no need to make that same mistake again!), or if there is anything missing for a booking confirmation and you need to ask upon check-in. Alerts are like that loyal friend you can always count on even when you do not see them all the time 😊
• Use expiration dates on your alerts to limit their life span. Leave dates blank for permanent notes.
• User color scheme to prioritize level of importance. Ex: Red for warnings; Blue for general info.
• Personalize alerts to improve client relations, retain your customers and engage them in Marketing initiatives.
Daiana Basanta, Customer Support Specialist at X1-FBO