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REAL CUSTOMER SERVICE IS A CULTURE
Our support staff is so much more than a technical resource. We become a part of your team
WELCOME TO
THE FAMILY
Beyond just software
With our growing list of customers and our unlimited industry connections across North America and the globe, you get so much more than just software. You get a partner and a network of the industry's forward thinkers and leaders to help grow your business.
YOU HELP
DESIGN X-1FBO
We rely on your experience too
While we may have helped bring X-1FBO to life, it's our FBOs and industry partners that help it grow. We encourage our customers to provide feedback and suggestions on how the software works for them. When we get feedback, we listen; about 70% of our enhancements come directly from our customers.
PERSONAL TOUCH
More than just support
Our team of FBO support staff provides so much more than technical help. We work with your team on everything from defining new processes to creating new pricing structures. With so many FBOs joining the family, we're happy to share the lessons we've learned.
FBO SOFTWARE BY FBO PEOPLE
Faster, More Innovative & Smarter Technology
Business aviation is fast paced and demanding. It needs software and hardware to match. Built by FBO people, X-1FBO is a growing family of high-tech, comprehensive cloud-based solutions for FBOs, ground handlers and airports that's easy to implement, easy to learn and easy to use.
The highly scalable, cloud-based X-1FBO Management & Payment Processing System is user-friendly and thorough, and generates actionable information for CSRs, line tech and GMs alike. It includes several fully integrated modules, so information is only entered once.
MULTI CHANNEL
Rest easy knowing your team can reach us at any time in a variety of ways
LIVE
CHAT
You can connect directly with our support team from within X-1FBO by using the chat bubble in the lower right corner.
BY
PHONE
Have a question? There's always the trusty phone. The support desk is covered 24 hours a day, 7 days a week.
BY
EMAIL
You can email our support team any time of the day or night at
for help or questions.
SUPPORT
DESK
All of our support channels are part of our support desk, where you can suggest features and report and track issues.
TRAIN
With X-1FBO your training gets much easier. But when you do need help, we provide full support for any of your training efforts as well as access to the X-1FBO knowledge base and tons of training videos. We can even provide custom training solutions for your team.
COMMUNICATE
The live chat tool puts us in constant communication with your staff. This allows us to provide support and keep your team abreast of all of the latest updates and new features that we roll out in X-1FBO. Real-time feedback in the chats helps us get even better.
SUCCEED
Our industry-leading support options don’t occur in a vacuum. We combine X-1FBO training that goes above and beyond with helpful, real-time troubleshooting and assistance because we view X-1FBO users as partners, rather than customers, and we want all of our valued partners to succeed.
OUR
PROMISE
Real time, real people! X-1FBO is FBO Software by FBO People. That means we stand by our product as no other provider can. We invest time to understand your business not just for the implementation process, but for support.
