REAL CUSTOMER SERVICE IS A CULTURE

Our support staff is so much more than a technical resource. We become a part of your team 

Learn at your pace

Answers, tools and training at your fingertips with the X-1FBO Help Center

Get Support

Expert assistance is only a few clicks away. Track tickets and ask for new features.

Call Us

We're the only solution in the industry that provides real-time support, 24 hours a day

Join the Community

Join other FBOs and their staffs to share ideas and tips for making the most of X-1BFO

WELCOME TO

THE FAMILY

Beyond just software

With our growing list of customers and our unlimited industry connections across North America and the globe, you get so much more than just software. You get a partner and a network of the industry's forward thinkers and leaders to help grow your business. 

YOU HELP

DESIGN X-1FBO

We rely on your experience too

While we may have helped bring X-1FBO to life, it's our FBOs and industry partners that help it grow. We encourage our customers to provide feedback and suggestions on how the software works for them. When we get feedback, we listen; about 70% of our enhancements come directly from our customers. 

PERSONAL TOUCH

More than just support

Our team of FBO support staff provides so much more than technical help. We work with your team on everything from defining new processes to creating new pricing structures. With so many FBOs joining the family, we're happy to share the lessons we've learned.

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FBO SOFTWARE BY FBO PEOPLE

Faster, More Innovative & Smarter Technology

Business aviation is fast paced and demanding. It needs software and hardware to match. Built by FBO people, X-1FBO is a growing family of high-tech, comprehensive cloud-based solutions for FBOs, ground handlers and airports that's easy to implement, easy to learn and easy to use.  
 

The highly scalable, cloud-based X-1FBO Management & Payment Processing System is user-friendly and thorough, and generates actionable information for CSRs, line tech and GMs alike. It includes several fully integrated modules, so information is only entered once.

MULTI CHANNEL

Rest easy knowing your team can reach us at any time in a variety of ways

LIVE
CHAT

You can connect directly with our support team from within X-1FBO by using the chat bubble in the lower right corner.

BY
PHONE

Have a question? There's always the trusty phone. The support desk is covered 24 hours a day, 7 days a week.

BY
EMAIL

You can email our support team any time of the day or night at

support@x1fbo.com

for help or questions.

SUPPORT
DESK

All of our support channels are part of our support desk, where you can suggest features and report and track issues.

TRAIN

With X-1FBO your training gets much easier. But when you do need help, we provide full support for any of your training efforts as well as access to the X-1FBO knowledge base and tons of training videos. We can even provide custom training solutions for your team. 

COMMUNICATE

The live chat tool puts us in constant communication with your staff. This allows us to provide support and keep your team abreast of all of the latest updates and new features that we roll out in X-1FBO. Real-time feedback in the chats helps us get even better.

SUCCEED

Our industry-leading support options don’t occur in a vacuum. We combine X-1FBO training that goes above and beyond with helpful, real-time troubleshooting and assistance because we view X-1FBO users as partners, rather than customers, and we want all of our valued partners to succeed. 

OUR

PROMISE

Real time, real people! X-1FBO is FBO Software by FBO People. That means we stand by our product as no other provider can. We invest time to understand your business not just for the implementation process, but for support.  

Hotline Consultant