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How GlobalSelect Propels 30-40 Years Ahead with X-1FBO
- Monica Sarduy
- Mar 18
- 2 min read
Updated: Apr 22
For many FBOs, managing daily transactions and operations can be a time-consuming and error-prone process. That was especially true for GlobalSelect in Sugar Land, TX, where outdated systems and manual workflows were leading to inefficiencies, high labor costs, and avoidable errors. However, after implementing X-1FBO, the team saw a dramatic transformation—reducing labor hours for processing transactions by 93% and saving an estimated $55,000 annually.
The Problem: A Time-Consuming, Error-Prone Process
Before X-1FBO, GlobalSelect relied on manual data entry and outdated financial systems not designed for business operations. As Mitchell Davies explained, reconciling transactions required multiple employees to print receipts, manually enter transactions into a daily cash report, and re-enter them into Tyler Cashiering before transferring them to Munis, the City’s financial system. This manual process frequently led to errors, requiring additional staff time to identify and correct issues.
The Solution: X-1FBO’s Automation & Real-Time Processing
With X-1FBO, those manual, error-prone workflows were virtually eliminated. The system automatically categorized transactions, generated reports, and streamlined reconciliation, allowing the team to:
Reduce front desk reconciliation time to allow more time for the customers.
Eliminate manual entry errors by automating data transfers to financial systems.
Shorten the finance manager’s workload to focus on other priorities.
Instead of compiling and manually typing financial reports, staff now generate a couple of reports and send them electronically to the finance team. The finance manager can then verify, export, and upload data directly into Munis, drastically reducing errors and increasing efficiency.
The Impact: Time Savings & Financial Benefits
The shift to X-1FBO resulted in:
- 93% reduction in labor hours spent on daily transaction processing.
- $55,000 in annual savings (excluding additional benefits-related costs).
- Significantly fewer errors, leading to fewer refunds, charge corrections, and credit card fees.
Beyond financial reconciliation, X-1FBO also improved operational workflows on the ramp. The implementation of handheld devices and a digital dispatch system helped prioritize service requests, reducing miscommunications and service delays.
You can read the full case study HERE.
Looking Ahead: Expanding the Use of X-1FBO
Encouraged by the success of X-1FBO in financial processing, GlobalSelect is now exploring additional integrations, including leasing and billing management. The team is also optimizing the X-1 SinglePoint Dispatch system to enhance real-time service coordination on the ramp.
“We went from a really antiquated system to an industry-leading solution,” said Davies. “The leap was about 30 to 40 years forward in efficiency.”
A Model for Modern FBO Operations
“For FBOs looking to modernize, the success at GlobalSelect offers a compelling case study. The transition to automated processes and real-time data management isn’t just about convenience—it’s about unlocking significant operational and financial gains. We are all about data and look forward to showcasing more case studies like these to GA community.” Monica Sarduy, VP of Sales & Marketing.
X-1FBO is proving to be more than just a software upgrade—it’s a business transformation tool. By reducing administrative burdens, minimizing errors, and increasing efficiency, the system is enabling FBO teams to focus on higher-value tasks and customer service.
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